Privacy Policy

This Privacy Policy explains how Jet Space Private Limited (“JetSpace”, “Company”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you access or use the JetSpace.lk website and any hosting, server, email, and SSL services provided by JetSpace (collectively, the “Services”).
By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

1. Scope of This Privacy Policy

This Privacy Policy applies solely to Jet Space Private Limited and the Services provided under the JetSpace.lk brand.
JetSpace is a standalone company and is not affiliated with, owned by, or associated with any other hosting provider or entity.
This Privacy Policy does not apply to data collected by customers through their own websites or applications hosted on JetSpace infrastructure.

2. Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name, company name, and contact details;
• Email address and telephone number;
• Billing address and payment-related information;
• Account credentials and service preferences;
• Communications with our support, billing, or sales teams;
• Information provided via tickets, emails, chats, or phone calls.

Telephone calls may be monitored or recorded for quality assurance, training, and security purposes.

Information We Collect Automatically

When you use the Services, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and version;
• Device type, operating system, and identifiers;
• Geographic location (approximate);
• Pages viewed, access times, and referring URLs;
• Server access logs and error logs;
• Metadata relating to your usage of the Services;
• Email delivery, opens, and interaction metadata (where applicable).

This information is collected through system logs, cookies, pixels, and similar technologies.

Cookies, Tracking & Advertising Technologies

JetSpace uses cookies, pixels, tags, scripts, and similar technologies for:

• Website functionality and security;
• Analytics and performance measurement;
• Advertising and remarketing via Google Ads and Facebook Ads
• Fraud prevention and abuse detection.

You may disable cookies through your browser settings; however, certain features of the Services may not function properly.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Provide, operate, and maintain the Services;
• Create and manage user accounts;
• Process payments and renewals;
• Provide technical support and customer service;
• Communicate service-related notices;
• Improve security, performance, and reliability;
• Monitor for abuse, fraud, or policy violations;
• Conduct analytics, reporting, and internal audits;
• Conduct marketing and advertising activities;
• Comply with legal and regulatory obligations.

Payment information is used solely for billing and payment processing.

4. Legal Basis for Processing (GDPR)

Where applicable, JetSpace processes personal information on the following legal bases:

• Performance of a contract;
• Legitimate business interests;
• Compliance with legal obligations
• Your consent, where required by law.
5. Sharing of Information

JetSpace may share personal information only as follows:

Service Providers

With trusted third-party vendors who assist with:

• Payment processing;
• Infrastructure and data storage;
• Security, monitoring, and abuse prevention;
• Analytics and advertising platforms.

Such providers are contractually restricted from using your information for any purpose beyond providing services to JetSpace.

SSL Certificate Providers

For SSL services, limited information may be shared with certificate authorities such as Sectigo and RapidSSL solely to issue and manage SSL certificates.

Legal and Regulatory Disclosure

We may disclose personal information if required to do so by law, court order, subpoena, or governmental authority, or where disclosure is necessary to:

• Enforce our agreements and policies;
• Protect JetSpace, our customers, or the public;
• Investigate fraud, abuse, or security incidents.

Corporate Transactions

If JetSpace is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

6. Data Security

JetSpace implements appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide the Services;
• Fulfill contractual obligations;
• Comply with legal and regulatory requirements;
• Resolve disputes and enforce agreements.

Unless otherwise required by law, personal information is retained for a maximum of seven (7) years after account termination.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information;
• Request correction of inaccurate data;
• Request deletion or restriction of processing;
• Object to certain processing activities;
• Withdraw consent where applicable;
• Request data portability.

Requests may be submitted to privacy@jetspace.lk. Identity verification may be required.

9. Third-Party Links

The Services may contain links to third-party websites. JetSpace is not responsible for the privacy practices or content of third-party sites.

10. Children’s Privacy

The Services are not intended for individuals under 18 years of age. JetSpace does not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

JetSpace reserves the right to modify this Privacy Policy at any time. Continued use of the Services constitutes acceptance of the revised policy.

12. Contact Information

For privacy-related inquiries or complaints, contact:




Jet Space Private Limited
Email: privacy@jetspace.lk
Legal: legal@jetspace.lk